The customer is responsible for all shipping charges FOB Melbourne, Australia. Shipping instructions, shipping method, delivery address and delivery date must be included in the Purchase order. Changes to shipping instructions must be in writing, approved by factory and submitted at least 72 hours prior to ship date as factory may ship early. Factory will not be responsible for delays or additional charges for any unapproved changes. Factory may ship orders out up to 3 days prior to customer's ship date without notification to customer. Orders are not insured unless requested on the PO or in writing. All orders become the customer's property upon factory's delivery to carrier as shipments are FOB Melbourne. Customers should file claims with carrier for any delayed, lost or damaged shipments.
The factory will be happy to assist with this process, but the customer must initiate this process within 14 days of shipment. Delays caused by a carrier are not the responsibility of the factory and no refunds, credits or returns will be given to customer due to carrier issues.
Special Packaging and Fulfillment:
Factory has a full service fulfillment facility. Call for quotes on all special packaging and fulfillment services. There will be a $22(G) per pallet charge for palletizing.
The Factory reserves the right to ship via the carrier of their choice, at customer's expense in order to meet the customer's in hands date. To ship via Australia Post Service or any other carrier will require an additional 2 business days and a fee of $32(G)/per order.
Billing to Customer or Third Party Account:
Upon request, factory will attempt to bill shipping to a customer's account. If customer refuses the charges, the carrier will typically bill back the charges to the factory. In this case, factory will invoice customer for the shipping charges plus a $32(G) service charge. If customer's account is invalid, incorrect or factory fails to use customer's account for any reason, factory will ship on factory's account and invoice customer for the shipping charges. Customer will be obligated to pay these shipping charges. Any order not shipped on factory's account will be charged $2.50(G)/box, up to a $12.50(G) maximum charge for handling.
For split shipments to more than one location, freight is charged at cost. Please call customer service for further information.
Miscellaneous Shipping Information:
If a delivery address is not included on the PO, the factory will hold shipment of the order for up to three days before shipping via ground carrier directly to the customer’s address on file. The customer is responsible for any additional freight charges caused by address changes, residential service, re-routed packages, returned packages and/or other adjustments made by the carriers. These additional freight charges will be invoiced to the customer in a supplemental invoice 15-60 days after the shipment. Carton weights are calculated by volume - not nett weight.
Overruns and Under Runs:
The factory reserves the right to over ship or under ship up to 5% and invoice accordingly. For exact quantity shipments, add an exact quantity fee of $32(G).